Te Dalu Ella respects your privacy and is committed to handling personal data responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices available to you.
We may collect personal information, including:
When you use this website, we may automatically collect certain technical and behavioural information such as device type, browser type, IP address, approximate location, pages visited, referral source, session behaviour, and interactions with advertising or remarketing tools. This may occur through cookies, pixels, tags, analytics tools, and similar technologies.
We may use personal information to:
We may share data, where reasonably necessary, with booking engine providers, channel managers, payment processors, website hosts, analytics providers, advertising platforms, IT service providers, customer support providers, legal or regulatory authorities, and professional advisers. Where third parties process personal data on our behalf, we expect them to do so in accordance with applicable data protection and confidentiality obligations.
This website uses Google Analytics, Meta Pixel, and Google Search Console. These tools help us understand website traffic, visitor behaviour, search performance, campaign effectiveness, and remarketing audiences. They may collect technical and usage-related data in accordance with their own terms and privacy practices.
Cookies and similar technologies may be used to remember preferences, support website functionality, improve performance, measure traffic, and facilitate advertising and remarketing. You may disable cookies through your browser settings, although some website features may not function properly if you do so.
We do not knowingly collect personal data directly from children without appropriate involvement of a parent or guardian, except where information is provided as part of a lawful reservation or stay arrangement. Any booking involving minors should be made by a parent, guardian, or other authorised adult. Te Dalu Ella’s policy expressly states it does not purposely gather personal information from individuals under 18.
We do not intentionally request sensitive personal data unless reasonably necessary for guest service delivery, accessibility, safety, legal compliance, or another legitimate purpose. Where such information is provided, it should be handled with appropriate confidentiality and only to the extent necessary.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including reservation management, guest service, legal compliance, tax and accounting records, dispute handling, and security administration.
Subject to applicable law, you may request access to, correction of, or deletion of personal data held by us, or raise concerns about how it is being processed, by contacting us using the details on the website.
For privacy-related requests, please contact:
E-Commerce Manager
+94 74 412 3970
info@tedaluella.com
Koswattha, Wellawaya Road, Ella. Sri Lanka.
This website uses cookies, pixels, tags, and similar technologies to support functionality, improve performance, understand website usage, and assist with advertising and remarketing.
We may use:
By continuing to use the website, you consent to the use of cookies as described in this policy, subject to any cookie controls or consent tools implemented on the site. You may manage cookie preferences through your browser or device settings.